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Practice Team

 Practice management

Su Suehr

Su has worked in business management for over 20 years, both in the UK and overseas.  Working closely with the team at Dockham Road, she endeavours to ensure that the practice delivers the highest possible patient care that is focused on you as an individual.

Administration

Our Admin Team consists of Tracey Bailey, Donna Brace, Tracey Callanan & Helen Nicholls. They are responsible for sending patient letters for check-ups, tests, cervical screening and immunisations.  They also deal with the patient records & reports as well as financial systems, governance issues and the design of staff rotas.

They generate most of the audits that are needed for the practice and government and assist reception when required.

Reception

The reception team provide an important link for patients and can often help with general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query.  They are trained to ask you for some idea of what is happening to you so that the doctors can prioritise their work.  All information given to them is treated as highly confidential.

They also deal with your prescriptions, new registrations and changes in your details and the incoming mail from hospitals.

The team members are Alex Powell (Lead) Nicola Pritchard, Lorraine Mould, Jo Powell, Carol Davis and Rachel Winter.

Secretarial

The medical secretary is Zena Barrow.  Zena deals with patient referrals and in most cases will speak to patients to arrange your initial hospital appointment.  We pride ourselves on a quick turn around and will often contact you within a day of the doctor deciding to refer you. 

Zena also processes requests for medical reports and copies of your medical records from insurance companies, solicitors and other third parties.

 
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